Multi-Unit Water Damage Restoration Following Water Heater Failure in Mesa, AZ

Services Provided: Water Damage

Application: Residential

Xtreme Drying was contacted by a property management company in Mesa, AZ, about a sudden water emergency involving multiple residential units. An upstairs unit experienced a burst water heater, which quickly led to water leaking into the units directly below. The water traveled through the building’s structure and caused damage to the bathroom ceilings and shared walls of the two units underneath.

Upon arriving on-site, our team performed a detailed assessment to understand the extent of the water damage. It was evident that moisture had permeated the shared wall between the two affected lower units. To properly address the issue and prevent further deterioration, we determined that the best approach was to open up the side of the wall with the most visible damage. This allowed us to thoroughly dry the shared wall from one side, helping to preserve the structural integrity and reduce overall repair impact.

In addition to wall damage, both lower units had experienced enough water exposure that their bathroom vanities had to be removed. This created an added inconvenience for the residents, but it was essential to ensure that all moisture behind the fixtures was addressed. Failing to remove the vanities could have allowed hidden moisture to remain trapped, which can lead to long-term issues like mold growth or structural decay.

We deployed commercial-grade drying equipment, including high-efficiency air movers and dehumidifiers, to begin the moisture removal process. Over the course of several days, the affected areas were carefully monitored and dried according to industry standards. Our team maintained clear communication with the property management company and tenants throughout the process, ensuring expectations were managed and that any questions were answered promptly.

The drying phase of the project was completed successfully, and the affected units are now in stable condition. We are currently awaiting confirmation to move forward with the repair and reconstruction phase to return the properties to their pre-loss state.

This project underscores the importance of acting quickly and effectively in multi-unit water damage situations. Xtreme Drying’s fast response, combined with a strategic and minimally invasive approach, helped contain the damage and minimize disruption to tenants. With experience in handling both residential and commercial properties, Xtreme Drying continues to provide reliable water damage restoration services throughout Mesa, AZ, and the surrounding areas.