Whole-Home Water Damage Restoration for Multi-Level Residence in Peoria, AZ

Services Provided: Water Damage
Application: Residential

Xtreme Drying received an emergency call early Friday morning, June 27th, from the homeowner of a three-level residence in Peoria, AZ. While the home is technically a two-story structure with a basement, basements are uncommon in the Phoenix metro area, which made this situation particularly challenging. The homeowner was awakened around 4 a.m. by her Beagle barking persistently and discovered approximately two inches of standing water on the third floor.

Our team quickly responded to assess the situation. We determined that a toilet supply line on the third floor had burst during the night, causing water to flow down through the home and impact nearly 80% of the property—including the basement. The extent of the damage required immediate and thorough mitigation to prevent further issues.

Adding to the urgency, the homeowners were scheduled to leave for a vacation the following morning. Understandably stressed, they were unsure how to proceed. After discussing the scope of the damage and outlining our restoration plan, we assured them their home would be in capable hands. With confidence in our process, they made the decision to continue with their trip while we began the mitigation work.

Our technicians got to work that same day, beginning with the removal of water-damaged materials, including large sections of saturated sheetrock. We strategically placed drying equipment across all affected floors to promote rapid evaporation and prevent secondary damage. The project required coordinated efforts over the weekend due to the scale of the damage and the unique structure of the home.

Despite the size and complexity of the job, our team was able to complete the initial mitigation phase before the homeowners returned. When they arrived back the following week, they were relieved to find their home clean, dry, and stabilized. They expressed appreciation that the most disruptive parts of the process had been handled in their absence, allowing them to avoid additional stress during their trip.

This project demonstrates Xtreme Drying’s responsiveness and expertise in residential water damage restoration in Peoria, AZ. Whether addressing small-scale issues or large, multi-level emergencies, we are committed to providing efficient, high-quality service that helps homeowners recover quickly and with peace of mind.